Refund Policy
All refund requests will undergo an internal review process by the Accounts, Finance, and Management departments of PTTI GROUP SDN. BHD.
The review and approval process will take up to five (5) working days from the date all required documents have been duly submitted.
If the request is approved, the refund payment will be made directly to the customer’s bank account as stated in the application form. The entire refund process will be completed within fourteen (14) days from the date the cancellation notice or refund request is received, subject to approval and verification of complete supporting documents.
Each application will be assessed based on the reasons provided together with the supporting documents or evidence submitted. Approval of any refund request is subject to the consideration and discretion of the management of PTTI GROUP SDN. BHD. The Company reserves the right to approve or reject any request based on the outcome of its review.
The outcome of the application will be communicated to the applicant via WhatsApp and email, including the refund calculation breakdown, payment method, and information regarding the customer’s escalation rights, where applicable.
Applicants are advised to ensure that all information provided is accurate, complete, and truthful to avoid any delay in the review process.
