Refund Policy
All refund requests will be reviewed by the Accounts, Finance, and Management departments of PTTI GROUP SDN. BHD. (“the Company”).
Refund requests must be submitted at least fourteen (14) calendar days before the scheduled class commencement date. Refunds apply to tuition fees only. These conditions do not restrict any refund rights available under applicable Malaysian law.
The internal review will be completed within five (5) working days after all required supporting documents have been received. This review period forms part of, and does not extend, the fourteen (14) calendar-day refund timeframe stated below. Applicants will be notified promptly if additional information is required.
Any refund payable will be transferred directly to the customer’s verified bank account as specified in the refund application form. Payment will be completed within fourteen (14) calendar days from receipt of the cancellation notice or refund request, subject to any earlier deadline required by applicable law.
Refund eligibility and the amount payable will be determined in accordance with the applicable product terms and Malaysian law. Where a refund is not legally required, management may consider the reasons and supporting evidence provided when deciding whether to grant a discretionary refund.
The outcome will be communicated to the applicant via WhatsApp and email. The notification will include the decision and reasons, the refund calculation breakdown where applicable, payment arrangements, and available options for seeking a review or escalating a complaint.
Applicants must ensure that all information, supporting documents, and bank account details provided are accurate, complete, and truthful to assist timely processing.
Nothing in this policy excludes or restricts any consumer rights or remedies available under applicable Malaysian law.
